TABLE OF CONTENTS
- Answer a Call
- Place a Call
- Mute
- Volume
- Directed Call-Pickup
- Transfer
- Blind Transfer
- Attended Transfer
- Transfer Direct to Voicemail
- Hold
- Park
- Place a Call Into Park
- Retrieve Call From Park
- Intercom Calling
- 3-way Calling
- Paging
- Silence Incoming Calls
- Reject Incoming Calls
- Do Not Disturb
Answer a Call
- Pick up handset
-or-
- Press Speaker button
-or-
- Press Headset button
(if using a headset)
Place a Call
- Pick up handset
-or-
- Press Speaker button
-or-
- Press Headset button
(if using a headset)
Then
- Dial either an Extension number or Telephone Number. No need for preceding “9” for dialing out. No need to dial 1 for long distance. You may dial a 7 digit number if it is in your same area code.
- Press Send Softkey
Notes on dialing out:- No need for preceding “9” for dialing out.
- No need to dial 1 for long distance.
- You may dial a 7 digit telephone number, if it is in your same area code.
Mute
- Pressing the Mute
button while on a call will mute the microphone. - Press again to unmute
Volume
Use 
at the bottom of the phone:
- While phone is idle
- Adjusts Ring Volume
- While on handset/speaker/headset
- Adjusts call volume for the method of communication you are currently using
Directed Call-Pickup
Directed Call Pickup allows you to answer a call that is ringing at another extension. Only direct Extension calls can be picked up with this Feature; picking up Ring Group calls is not supported.
- Dial *35 + Extension Number of ringing phone
- Press SEND softkey
Transfer
Blind Transfer
While on a call:
- Press Transfer Key
or Transfer Softkey. The call is placed on hold - Dial the other party (extension or outside phone number)
- Press Transfer again.
Attended Transfer
While on a call:
- Press Transfer Key
or Transfer Softkey. The call is placed on hold. - Dial the other party (extension or outside phone number) and then press
- After hearing ring back tone or talking to other party, press Transfer again
Transfer Direct to Voicemail
While on a call:
- Press Transfer key
or Transfer Softkey. The call is placed on hold. - Dial 7 + Extension Number
- Press Transfer again.
Hold
Hold is used when you expect to retrieve the call from the same phone.
While on a call:
- Press Hold
Key or Hold Softkey
To retrieve call, press blinking red line key
Park
Park can be thought of as a “System-Wide Hold”. It is used to place a call on hold and then retrieve it from any phone on the system.
Place a Call Into Park
While on a call:
- Press available Park button (if configured)
- Call will be released from phone and Park button will light red on all phones
Retrieve Call From Park
- Press blinking Park button
-or-
- Dial 70 + Park Orbit (i.e. 701, 702, etc)
- Press Send
Intercom Calling
An Intercom Call can be made to an extension. This will cause the destination phone to sound an audible tone and then automatically go into Speakerphone mode when configured to do so.
- Dial *50 + Extension Number
- Press Send Softkey
3-way Calling
- During an active call, press the CONF softkey
- Enter the number of the second party and press the Send softkey
- Press the Conf softkey again when the second party answers
- Press End Call to disconnect all parties
Note: You can split the conference into two individual calls by pressing the Split softkey.
Paging
Paging must first be configured on your phones, contact us if you would like this feature.
To send a page (unless otherwise configured):
- Press the PAGE softkey
- From the Paging Group list, select the paging group to send the page to
- 1 = Default
- 24 = Priority (Active calls placed on Hold)
- 25 = Emergency (DND Override, Active calls placed on Hold)
- Press PAGING softkey
- Pickup up the handset or talk immediately using speakerphone
- Press END CALL softkey or hang up
To increase the volume of pages, press 
while a page is occurring.
Silence Incoming Calls
Silence a call to stop your phone from ringing. Even though the call is ignored, your phone will still display the incoming call notification so you can still answer the call.
- While phone is ringing, press Silence softkey
- The Incoming Call window disappears and your phone stops ringing
Reject Incoming Calls
Reject a call to stop your phone from ringing and send the call directly to voice mail. Calls you reject display in your Recent Calls list. Rejecting calls is not available for shared lines.
- While phone is ringing, press Reject Softkey
- The call goes directly to voice mail.
Do Not Disturb
When a phone is placed in Do Not Disturb, calls to that phone will will be blocked.
To toggle Do Not Disturb on and off:
- Press DND softkey
Or
- Press DND icon on Home screen
The DND icon 
will appear on the status bar