• To access voicemail
  • Press the Messages button on your phone to access your voicemail box, or dial 5001 if you can not identify the voicemail button.
  • If you subscribe to multiple mailboxes, a list of mailboxes may appear. Select the mailbox you want to access.
  • When prompted, enter your voicemail pin, and then press #.
  • Follow the prompts to listen to messages or to perform other functions.


  • To access another extension’s mailbox
  • Dial 5000
  • When prompted, enter the extension number of the mailbox you wish to access.
  • Enter the voicemail PIN of the other person’s mailbox, followed by #.
  • Follow the prompts to listen to messages or to perform other functions.


Setting Up Your Mailbox

The first time you log in to your mailbox you are walked through recording your name for the directory and recording your personal greeting.

If you do not know your voicemail PIN, please contact support.

The name recording is for the dial-by-name directory, so when someone enters the first three letters of your last name, it will play back your name recording.

The greeting plays when your mailbox is reached. It is very important to make a custom message, as many callers will not leave messages at mailboxes that have generic greetings.



Alternate Greetings

Your mailbox supports multiple greetings for different scenarios like business trips and holidays.

  • To record an alternate greeting
  • From your mailbox, press 6 for greetings, and then press 1 to record an alternate greeting.
  • When prompted for the greeting number press 2 for your next alternate greeting (1 is your default greeting).
  • After your recording is completed, select the active greeting by selecting option 3 in the greetings menu.


Online Portal

To access your online portal, visit voice.paragonit.com in your web browser. Please use the Forgot Login Name and/or Forgot Password link if you are unsure of your login information. If you are still unable to access the portal please contact support and we will be happy to assist.

In the portal you are able to listen to and manage your voicemail messages, see call history, listen to recorded calls, manage and record your voicemail greetings, manage contacts, set answering rules (if permitted), change your voicemail PIN, and more.


Voicemail to Email

Your mailbox may be set up to also receive your voicemails to your email inbox. If this is desired and not configured, please contact support and we will be happy to assist.


Voicemail Tree

Below you will find a voicemail tree showing what to dial for each option in your mailbox.