Star Code

Feature Description

***

Dynamically Park a Call (in the 701-709 range)

*{parking lot}

Park a Call (to a specified park ext)

*35{ext}

Extension Pickup - Answer a Call that is ringing at another extension

*36

Domain Pickup - Answer a Call that is ringing within the same domain

*37

Department Pickup - Answer a Call that is ringing within the same department

*38

Self Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call).

*40

Activate Call Forwarding

*41

Set Forward Busy Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)

*42

Set Forward No Answer Feature

*44

Hotdesking (Log In) - Requires User Login and Password.

*46

Hotdesking (Log Out) - Requires Password of current logged in user.

*50{ext}

Auto Answer/Intercom (3 or 4 Digit Ext) This feature does not work with SLA.

*55{Parking Lot}

Retrieve a call from a Call Park Queue

*61

To Voicemail - Unauthenticated

*62

To Voicemail - Password Only

*67<10 or 11 Digit phone number>

To Connection w/ Privacy DID 11 Digit

*67{ext}

To User w/ Privacy

*69

Call Return

*72<10 or 11 Digit phone number or Extension number>

Set Forward Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)

*73

DeActivate Forward

*74

Activate Night Mode (Requires Setup)

*75

DeActivate Night Mode (Requires Setup)

*78

Activate Do Not Disturb

*79

DeActivate Do Not Disturb

*80

Start Call Recording

*81

Stop Call Recording

*82

Pause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first

*83

Resume Call Recording from a paused state as a result of *82

*88

Make Agent Available for all Queues the Agent is a member of (Online)

*89

Make Agent Unavailable for all Queues the Agent is a member of (Offline)

*90

Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)

*91

DeActivate Forward Busy

*92

Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)

*93

DeActivate Forward No Answer

*97{ext}

Transfer to a 4-digit Extension

*98{ext}

Transfer to a 3-digit Extension

*99

Transfer to Self

 

Shortcut

Feature Description

7{ext}

Transfer a call directly to voicemail (3 or 4 digit extension)

71[0-9]

Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback

72[0-9]

Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback

99{ext}

Auto Answer/Intercom (3 or 4 digit extension) This feature does not work with SLA.

099

Invoke the Account Code feature

5000

Unregistered Login to VMail (prompted for acct no and password)

5001

Registered Login to VMail (prompted for password only)

5002

Hot Desking Sign In