Star Code | Feature Description |
*** | Dynamically Park a Call (in the 701-709 range) |
*{parking lot} | Park a Call (to a specified park ext) |
*35{ext} | Extension Pickup - Answer a Call that is ringing at another extension |
*36 | Domain Pickup - Answer a Call that is ringing within the same domain |
*37 | Department Pickup - Answer a Call that is ringing within the same department |
*38 | Self Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call). |
*40 | Activate Call Forwarding |
*41 | Set Forward Busy Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
*42 | Set Forward No Answer Feature |
*44 | Hotdesking (Log In) - Requires User Login and Password. |
*46 | Hotdesking (Log Out) - Requires Password of current logged in user. |
*50{ext} | Auto Answer/Intercom (3 or 4 Digit Ext) This feature does not work with SLA. |
*55{Parking Lot} | Retrieve a call from a Call Park Queue |
*61 | To Voicemail - Unauthenticated |
*62 | To Voicemail - Password Only |
*67<10 or 11 Digit phone number> | To Connection w/ Privacy DID 11 Digit |
*67{ext} | To User w/ Privacy |
*69 | Call Return |
*72<10 or 11 Digit phone number or Extension number> | Set Forward Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
*73 | DeActivate Forward |
*74 | Activate Night Mode (Requires Setup) |
*75 | DeActivate Night Mode (Requires Setup) |
*78 | Activate Do Not Disturb |
*79 | DeActivate Do Not Disturb |
*80 | Start Call Recording |
*81 | Stop Call Recording |
*82 | Pause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first |
*83 | Resume Call Recording from a paused state as a result of *82 |
*88 | Make Agent Available for all Queues the Agent is a member of (Online) |
*89 | Make Agent Unavailable for all Queues the Agent is a member of (Offline) |
*90 | Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
*91 | DeActivate Forward Busy |
*92 | Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
*93 | DeActivate Forward No Answer |
*97{ext} | Transfer to a 4-digit Extension |
*98{ext} | Transfer to a 3-digit Extension |
*99 | Transfer to Self |
Shortcut | Feature Description |
7{ext} | Transfer a call directly to voicemail (3 or 4 digit extension) |
71[0-9] | Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback |
72[0-9] | Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback |
99{ext} | Auto Answer/Intercom (3 or 4 digit extension) This feature does not work with SLA. |
099 | Invoke the Account Code feature |
5000 | Unregistered Login to VMail (prompted for acct no and password) |
5001 | Registered Login to VMail (prompted for password only) |
5002 | Hot Desking Sign In |